Refund policy

Because all Curated Concrete, LLC products are custom-made to order, cancellations, returns, and exchanges are not permitted.

Curated Concrete does not offer exchanges, replacements, returns, or refunds due to natural characteristics of concrete—including pinholes, patina, grout fill, chips, finish or surface variations—nor for incorrect size selection or personal preference regarding color.If you receive a product you did not order, you must notify us within seven (7) business days of delivery. We will arrange return shipping in the original crate or container at no cost to you and will send the correct product as quickly as possible.

Once production has begun, changes to an order are generally not possible. We will make every effort to accommodate change requests; however, additional charges may apply and Curated Concrete reserves the right to decline changes at its discretion.

For any questions or concerns, please email CuratedConcreteCo@gmail.com